It is our aim to provide the freshest produce, we have quality control systems in place for checking produce as it is prepared for shipping. Occasionally, however, an item will be missed in this system.
Uncle Harry’s Vegan Grill offers a full credit for any product provided that is not of the best quality. We ask customers to inform us by sending an email with a photo as soon as possible after receiving their order and within 24 hours. We will deliver replacement items or we will issue a credit on your account or deducted from your next order. If this does not suit, you can request a credit to be sent directly into your bank account.
Please Note. If you do not request a credit or contact us within 24 hours, we reserve the right to refuse a credit.
If you have ordered an item incorrectly, we reserve the right to refuse a refund. We do not offer returns and credits for ‘change of mind’.
If we have supplied you with an item incorrectly or provided the wrong item in error, we will issue a refund.
If you have used the item or thrown it away, we reserve the right to reject your claim for a refund. All claims for credit due missing or incorrect items must be made to [email protected] within 24 hours of the delivery being received.
Please be aware that some increase in temperature of the item/s will occur in transit.
We pack your items carefully however once your item is removed from its storage temperature there will naturally be some increase in temperature. Please be assured that the packaging we use for transportation of your cold items is designed to keep them cold for as long as possible and a slight increase in temperature over the space of one day (24 hours) will not mean that your food is no longer safe to eat.
On receipt of orders please refrigerate products immediately to prevent spoiling.
